Privacy Policy

1. Information We Collect

1.1 Information you give us directly

• Contact details - name, email address, phone number, company name, when you fill a contact form, request a consultation, or sign up for SeedAPI.
• Account and onboarding data - business name, business contact details, and identifiers you provide when connecting your Meta Business Portfolio and WhatsApp Business Account (“WABA”) to SeedAPI through Meta’s Embedded Signup, such as your WABA ID, phone number ID, and business display name.
• Payment data - billing address and transaction details. Card details are processed directly by our payment processor (Stripe); we never store full card numbers.
• Project and support communications - briefs, files, emails, and messages you send us.

1.2 Information processed through SeedAPI (WhatsApp messaging data)

When a business (“Client”) uses SeedAPI to send and receive WhatsApp messages, we process on that Client’s behalf:

• Phone numbers of the Client’s end customers who message them,
• Message content, message metadata (timestamps, delivery and read status), and template details,
• Media files sent or received through the WhatsApp Business Platform API.

For this data, the Client is the data controller and we act as a data processor/service provider. We process it only to provide the messaging service and per the Client’s instructions.

1.3 Information collected automatically

• Usage and device data - IP address, browser type, pages visited, timestamps, and approximate location, via server logs and cookies.
• Cookies - we use essential cookies for site functionality and optional analytics cookies. You can control cookies through your browser settings.

2. How We Use Information

• To provide, operate, and improve the Website, Services, and SeedAPI
• To onboard Clients to the WhatsApp Business Platform and route messages through Meta’s APIs
• To respond to inquiries and provide support
• To bill for Services and platform subscriptions
• To meet legal, tax, accounting, and regulatory obligations
• To detect and prevent fraud, abuse, and security incidents
• To send service updates; marketing only with consent (opt-out anytime)

3. How We Share Information

We share information only with:

• Meta Platforms, Inc. - to operate the WhatsApp Business Platform (onboarding, message delivery, template management). Meta’s processing is governed by its own terms and privacy policy.
• Payment processors (e.g., Stripe) - to process subscription and service payments.
• Infrastructure providers - cloud hosting and content delivery (e.g., Cloudflare) that process data on our behalf under confidentiality obligations.
• Professional advisers and authorities - where required by law, regulation, court order, or to protect our legal rights.
• Business transfers - in connection with a merger, acquisition, or sale of assets, with notice where required.

4. Data Retention

• Website inquiries and project records: up to 24 months after last contact, unless a longer period is required by law.
• SeedAPI message data: retained only as long as needed to deliver the service and per the Client’s configuration; Clients may request deletion at any time (see Section 7).
• Billing and tax records: as required under Indian law (typically 8 years).

5. Data Security

We apply industry-standard safeguards including HTTPS/TLS encryption in transit, encrypted storage, access controls limited to authorized personnel, and API credential isolation per Client. No method of transmission or storage is 100% secure, but we work to protect your information and will notify affected parties of breaches as required by law.

6. International Data Transfers

We are based in India and serve clients worldwide. Data may be processed in India and in locations of our infrastructure providers (including Cloudflare’s global network and Meta’s infrastructure). Where required, transfers are protected by contractual safeguards. For EU/UK residents, you may contact us for details of the safeguards applied.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability, including under India’s Digital Personal Data Protection Act, 2023 and, where applicable, the GDPR/UK GDPR.

• Website visitors and Clients: email app@wetechnolabs.com to exercise any right. We respond within 30 days.
• End customers of a Client: because we process WhatsApp message data on the Client’s instructions, please contact that business directly; we will assist them in honoring your request.

8. Children’s Privacy

Our Website, Services, and SeedAPI are not directed at children under 18, and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.

9. Third-Party Links

The Website may link to third-party sites (e.g., client portfolios). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.